You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day you receive the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g., email or letter). You may use the model withdrawal form provided on our website, but it is not obligatory.

Returned products must be in their original condition, unused, and in their original packaging. Products that have been installed, modified, or damaged by the customer cannot be returned.

We offer free returns within 90 days of receipt for standard orders. Return shipping labels can be obtained from our customer service team.

Refunds will be processed within 14 days of receiving the returned goods. The refund will be credited to your original payment method.

Shipping costs for the original order are non-refundable unless the return is due to our error. If you received a free shipping order, the standard shipping cost will be deducted from your refund.

If you receive a damaged or defective product, please contact us within 30 days of receipt. We will arrange a replacement or full refund as appropriate.

Please provide photographic evidence of the damage or defect. We will cover all return shipping costs for damaged or defective items.

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

This ensures you receive the correct item as quickly as possible and allows us to process your return and new order efficiently.

To initiate a return or if you have any questions about our refund policy, please contact our customer service at deko@paneeledeko.de or through our website contact form.

Our team will guide you through the return process and ensure your refund is processed promptly.