At Paneele Deko, we stand behind the quality of our products. We offer a comprehensive guarantee to ensure your complete satisfaction with every purchase.

Our guarantee covers all manufacturing defects, material flaws, and quality issues that may arise under normal use conditions.

We guarantee delivery within the estimated timeframe. If your order does not arrive within the promised delivery window, you are eligible for a €5 credit towards your next purchase.

To claim your delivery guarantee credit, please contact our customer service with your order number within 7 days of the estimated delivery date.

All our wall panels and decorative products are manufactured to the highest standards. If you receive a product with a manufacturing defect or material flaw, we will replace it free of charge or provide a full refund.

Please report any quality issues within 30 days of receipt with photographic evidence. We will arrange for the defective product to be collected and a replacement sent at no cost to you.

If your order arrives damaged due to shipping, we will immediately send a replacement at no additional cost. Please photograph the damaged packaging and product before disposing of them.

Contact us within 48 hours of delivery with your photos and order number. We will handle the claim with our shipping partner and ensure you receive a replacement promptly.

To make a guarantee claim, please contact our customer service team via email at deko@paneeledeko.de or through our website contact form.

Include your order number, a description of the issue, and any relevant photographs. Our team will respond within 2 business days to resolve your claim.